Orders received before 3pm Monday - Friday EST (Eastern Time) will be processed within 24hrs pending item availability and Paypal/credit card verification. Orders placed after 3pm (EST) will begin processing the following business day (This excludes Saturday Sunday and Holidays). We do not offer Saturday delivery. We use Australia Post for all domestic orders and a combination of Australia Post and TNT Express for International orders.
All Australian orders are a set fee of $12.50 (AUD) and any order over $100 shipping is free of charge.
Delivery time with Express Post is next day delivery in most areas, but may take up to 4 days.
Orders will not be posted until the payment has been cleared (this can take 1-3 working days in some cases). Therefore, please allow additional time if this is your case.
INTERNATIONAL REGISTERED POST
International orders are shipped by Australia Post (Registered).
Australia Post (Registered) Shipping is a set fee of $25 (AUD). We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.
Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Please check with customs of your country to ascertain if any additional charges will be applied to your order.
If you refuse to pay customs charges on an incoming shipment, it will be returned to SYKE at our expense. We will then deduct that charge, as well as any additional customs charges, from the refund of the original purchase price.
If you decide to refuse any shipments from SYKE, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to SYKE. This amount will be subtracted from your merchandise refund.